Order Status

Wrong or Faulty Item Received

We’re really sorry to hear that there’s an issue with your recent order. We know how frustrating this can be, and we’re here to make things right. To help us...

Order Is Being Returned

Orders can be returned for multiple reasons, once we can confirm and see your order is being returned to us, we will then process a refund for you.  Please note...

No Confirmation Or Dispatch Email

Please check your spam/junk folders to make sure your email hasn't ended up in there, please also make sure you are looking at the correct email address. If you are...

My Address Details Are Wrong

If you have inputted the incorrect address details or need to change your delivery address details for any reason, then please contact us as soon as possible at help@celestialtendencies.com Please...

Delivered, But Not Received My Order

If you are having issues locating your order, before you get in touch with us can we please ask that you double check any safe places your order may have...

Cancel My Order

If you for any reason need to cancel your order, please get in touch via email to help@celestialtendencies.com with the subject headline 'CANCEL MY ORDER'.  Please make sure your order number...